本書共分八個單元，分別為Understanding Outsourcing,A day at Work,Cultural Aspects,Communication Practices,Business Meeting,Dealing with Customers,Project Management,Career Development。
每單元涉及一個典型的服務(wù)外包工作相關(guān)主題，圍繞主題來安排內(nèi)容和設(shè)計任務(wù)。每單元由Starting Up、Listening、Speaking、Reading、Writing、Mini-Project和Tips for Outsourcing Professionals部分組成。
導(dǎo)語_點評_推薦詞
陳素花，河南清豐人，1962年出生,1998年3月獲得上海交通大學(xué)語言學(xué)與應(yīng)用語言學(xué)專業(yè)碩士學(xué)位。先后任教于山西經(jīng)濟管理學(xué)院(現(xiàn)山西財經(jīng)大學(xué))、蘇州工業(yè)園區(qū)職業(yè)技術(shù)學(xué)院，現(xiàn)為蘇州工業(yè)園區(qū)服務(wù)外包職業(yè)學(xué)院副教授，從事大學(xué)英語教學(xué)27年，主要研究方向為社會語言學(xué)和應(yīng)用語言學(xué)。至今已主編出版《外企實用英語口語》、《就業(yè)英語》、《服務(wù)外包英語》、《商務(wù)英語口語》等六部教材，主持并參與科研項目多項，在國內(nèi)外期刊上發(fā)表學(xué)術(shù)論文30多篇，內(nèi)容涉及社會語言學(xué)、應(yīng)用語言學(xué)，現(xiàn)正從事專門用途英語的教學(xué)與研究。
Unit 1 Understanding Outsourcing
Part I Starting Up
Part II Listening & Speaking Skills Development
Dialogue 1 Outsourcing Business Processes
Dialogue 2 Opinions about Outsourcing
Part III Reading
Passage 1 What Is Outsourcing?
Passage 2 Types of Outsourcing
Passage 3 Advantages of Outsourcing in India
Passage 4 2014 Top Ten World Outsourcing Companies
Part IV Writing Business Letter of Introduction
Part V Mini-Project
Part VI Tips for Outsourcing Professionals
Skills Required by Professionals in Outsourcing
Unit 2 A Day at Work
Part I Starting Up
Part II Listening & Speaking Skills Development
Dialogue 1 Preparing a Teleconference
Dialogue 2 The First Day in New Horizon Computers
Part III Reading
Passage 1 A Call Center Agents Smile
Passage 2 How Business Outsourcing Has Reshaped the Lifestyle of Philippines
Passage 3 A Typical Day in the Life of a Project Manager
Passage 4 Job Responsibilities as an IT Project Manager
Part IV Writing E-mail
Part V Mini-Project
Part VI Tips for Outsourcing Professionals
Work Attitude
Unit 3 Cultural Aspects
Part I Starting Up
Part II Listening & Speaking Skills Development
Text 1 How to Avoid a Culture Clash with an Offshore Outsourcing Partner
Text 2 Company Culture
Part III Reading
Passage 1 Understanding Cultural Differences in Offshore Outsourcing
Passage 2 Working Environment in Infosys
Passage 3 Cultural Barriers to Offshore Outsourcing
Passage 4 Key Issues in Offshore Outsourcing
Part IV Writing Memo
Part V Mini-Project
Part VI Tips for Outsourcing Professionals
Appreciating Cultural Differences
Unit 4 Communication Practices
Part I Starting Up
Part II Listening & Speaking Skills Development
Dialogue 1 Communication Proble
Outsourcing refers to a company that contracts with another company to provide services that might otherwise be performed by in-house employees. Many large companies now outsource jobs such as call center services， e-mail services， and payroll . These jobs are handled by separate companies that specialize in each service，and are often located overseas.
