Emotional Intelligence in Action shows how to tap the power of EI through forty-six exercises that can be used to build effective emotional skills and create real change. The workouts are designed to align with the four leading emotional intelligence measures—EQ-I® or EQ-360™, ECI 360, MSCEIT™, and EQ Map®, —or can be used independently or as part of a wider leadership and management development program. All of the book`s forty-six exercises offer experiential learning scenarios that have been proven to enhance emotional intelligence competencies.
作者簡介：
Marcia Hughes, president of Collaborative Growth, serves as a strategic communications partner for organizations and trainers and is a professional speaker. She offers emotional intelligence training and coaching and is a certified trainer in the EQI and EQ 360.
Foreword by Reuven Bar-On.
Acknowledgments.
Introduction: Getting the Most from This Resource
PART ONE: Using Emotional Intelligence to Create Real Change
Chapter 1: The Case for Emotional Intelligence
Chapter 2: How Everyone Can Use the Workouts: Cross-Reference Matrix
PART TWO: Exploring Fifteen Competencies of Emotional Intelligence
1. Self-Regard
2. Emotional Self-Awareness
3. Assertiveness
4. Independence
5. Self-Actualization
6. Empathy
7. Social Responsibility
8. Interpersonal Relationships
9. Stress Tolerance
10. Impulse Control
11. Reality Testing
12. Flexibility
13. Problem Solving
14. Optimism
15. Happines
PART THREE: Emotional Intelligence Workouts to Build Effective Skills
1. Self-Regard
Workout 1.1 Of Thine Own Self Be Aware
Workout 1.2 Reconciliation
Workout 1.3 Toot Your Horn and Scratch Your Back
……
Resources
References
About the Authors
Index
How to Use the CD-ROM
Pfeiffer Publications Guide
